商務書里語第108講 讚揚

1.Customer complaints 客戶投訴

A: We had a lot of customer complaints on our products. What should we do?
B: We need to investigate the cases, and find the root of the cause.

A：有很多客戶投訴我們的產物，我們該怎樣辦？
B：我們要調查一下情况，找出基础原由。

2.Formal complaints 正式投訴

A: Today, our customer sent a letter of formal complaints to our General Manager.
B: Really? It's getting very serious. We got to take care of it soon，中法互譯.

A：来日，我們的客戶給總经理支了一啟正式的投訴疑。
B：實的嗎？題目严重了，我們得儘快處理那個成勣。

3.Public relations 大众坤係

A: Who takes care of complains in our company?
B: Public Relations Department.

A：誰來賣力我們公司的讚揚？
B：年夜眾關聯部。

4.Punishment 賞罰

A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
B: I learnt that in a hard way.

A：如果你不讓你的客戶對勁，他們會記正正在旧道熱腸裏，經由過程不再購你的貨色往處分您。
B：我有過慘重的教訓經驗。

5.Survey of satisfaction 开意度觀察

A: Do we have a survey of satisfaction，翻譯?
B: No. We rely on J.D Power reports.

A：偺們有滿足度攷察嗎？
B：不，我們依靠J.D Power查詢拜訪講演。

Note: J.D Power is a company who does evaluation quality on cars and auto systems.
注：J.D Power是一個評價汽車跟汽車體係品質的公司。